Your Secret Weapon to Reduce Churn and Increase Player Retention
Unlock powerful, AI-driven player feedback analytics to reduce churn, boost retention, and supercharge player engagement.
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Reduce churn and increase player retention.
Know what to develop and prioritize in real-time. Your decisions just got quicker.
Cutting-edge tools that help you win
Player Support Intelligence
Correlate support tickets with external community sentiment. Analyze player conversations with enriched metadata (VIP, region, version, etc.) to uncover blockers and improve support outcomes.
Helper AI
Your built-in AI analyst. Ask questions, explore feedback, and instantly surface reports and summaries across all data sources—without digging.
Community Intelligence (CC AI)
Make sense of unstructured chatter. Our AI groups emerging conversations, filters spam/toxicity, and gives you clear, actionable insights—no noise, just signal.
Insight at a Glance
One glance, total awareness. Daily and weekly email digests with AI-summarized insights, visual trends, and word clouds—built for execs. Includes smart alerts for spikes or sentiment shifts.
Cross-Channel Voice of Player
Track player feedback everywhere: Discord, Steam, Reddit, app stores, forums—even APAC sources. Full multilingual support. Benchmark against competitors to stay ahead.
Sentiment Engine
Go deeper than “positive” or “negative.” Our sentiment engine detects nuanced emotions and ties them to gameplay, monetization, or character topics—across every language.
From Feedback to Impact – Instantly
Affogata ingests and structures customer feedback in real time, powering Snowflake, BigQuery, Databricks, and BI tools like Tableau and Gemini — so teams can act on what users are saying, not just what they’re doing.
🕹️ Flagship Titles by Partner
Choose your own trial.
Affogata helps our studio to back up theories or thesis regarding features in our game. Ever since starting to use Affogata's platform, we have been able to find more accuracy in the feedback collected. It has also made my job easier, by communicating to our teams what players are saying and drilling down on what they are experiencing.
Muriel, Community & CRM Lead
Affogata as a product allows for a lot of granularity, really allowing you to zoom in on the roots of the overall sentiment score! It's also backed up by a great team who have been immensely supportive. I'm using Affogata to get data-driven quantitative and qualitative data to provide actionable insights for our product teams. It now forms the core of our sentiment analysis.
Richard, Head of Customer Care
We wanted to be able to confidently compare the feedback we receive between Community, Social Media and Player Experience. [...] and a need to back up the feedback we shared with some numbers, or a scale of urgency. Affogata allows us to go through the communities, social media platforms and reviews much more efficiently and with greater detail. It helps us keep our fingers on the pulse, but also take deep dives into specific topics with much less effort.
Sami, Community Manager
Affogata is one of the few tools we've found in the market that actually provides insights into Discord & Facebook Groups. Several features make it easy to look into specific topics and understand what's the sentiment around them. The ability to create alerts is incredibly useful. It helped us get rid of some biases regarding our users' sentiment toward specific topics.
Fernando, Communications and Community Senior Manager
